Claims
Any defects shall be communicated to the shop from where the goods were purchased, or directly from ARMOR, in the case of direct sales.
ARMOR reserves the right at all times to assess the legitimacy of claims. Customer is required a complaint report along with the defective product. In this report customer must state the name, valid billing address, contact phone or e - mail , defective goods bearing fault ( if it allows character defects , as well as with print samples ) , the type of device to which the goods were used , the number of defective units, a copy of proof of purchase and date of submission of the claim. At the bottom of the log it should be mentioned that how customer wishes to settle the claim - replacement with new goods or refund (credit). It is advised to send defective goods in secure packaging.
ARMOR issues an opinion on the complaint after the analysis of the defective product within four weeks. Depending on the nature of the suspected defects of the product, the customer will be satisfied as follows: removal of defects by replacing it, repair of defective goods if IT can be repaired, a reasonable discount on the purchase price or the contract rescinded entitled to a refund of the purchase price.
ARMOR provides compensation in the event if the customer proves defective goods brand ARMOR and damages.
Complaints report format xls. Can be downloaded here. Bulk complaints can be reported here.
